Shipping & Return Policy
Shipping Policy
At Golf Grip Galaxy, we are committed to providing fast, reliable shipping and a transparent shopping experience for every customer.
Processing Time
All orders are processed within 1-2 business days. Orders placed on weekends or public holidays will be processed on the next business day.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information.
Domestic Shipping (United States)
Free Standard Shipping is available on all U.S. orders.
Estimated delivery time:
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3-7 business days for products available in our domestic fulfillment network.
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Some products may require additional processing or may be fulfilled from one of our fulfillment partners depending on inventory availability. In these cases, delivery generally takes 7-10 business days.
Delivery times are estimates and are not guaranteed.
International Shipping
We currently ship to selected countries outside the United States.
Free International Shipping is available on eligible orders.
Estimated delivery time:
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10-14 business days, depending on the destination country and customs processing.
Where applicable, duties and taxes are prepaid by Golf Grip Galaxy. Customers generally will not be required to pay additional import charges upon delivery.
Some countries may have import restrictions or customs requirements beyond our control.
Order Tracking
Once your order has shipped, you will receive an email containing your tracking number.
Tracking information may take 24-48 hours to become active after shipment.
Delivery Delays
Although we work hard to ensure timely delivery, occasional delays may occur due to:
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Severe weather
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National holidays
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Carrier delays
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Customs inspections
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Other unforeseen circumstances
We appreciate your patience should any unexpected delays occur.
Return & Refund Policy
Returns
We accept returns of unused items in their original condition within 30 days of delivery.
To request a return, please contact our customer support team at:
Please include:
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Your order number
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The item(s) you wish to return
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Reason for the return
After your request has been approved, our customer service team will provide return instructions and the appropriate return address.
Unless the product is defective or shipped incorrectly, customers are responsible for return shipping costs.
Refunds
Once your returned item has been received and inspected, we will notify you by email.
If approved, your refund will be issued to your original payment method within 3-5 business days.
Original shipping charges (if applicable) are non-refundable.
Exchanges
If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery.
We will gladly arrange a replacement at no additional cost.
International Orders
At this time, we do not accept returns or exchanges for international orders.
All international sales are considered final unless the item arrives damaged or an incorrect item was shipped.
Need Assistance?
If you have any questions regarding shipping, returns, or your order, please contact us.
Golf Grip Galaxy
Customer Support Email:
support@golfgripgalaxy.com
Business Hours:
Monday-Friday
9:00 AM-5:00 PM Pacific Time
We typically respond to all customer inquiries within one business day.
